FAQs
Frequently asked questions
Are external customers allowed to enter the water park?
For external customers we offer Day Pass at a price of 60 euros per person and children 0-6 have a 50% discount which includes soft drinks and lunch at the hotel’s main restaurant.
What kind of events can external customers organize at the water park?
In our park, in consultation with the management, we undertake children’s parties and birthday parties with a buffet of snacks, sweets and refreshments of your choice.
What types of catering are there? What are their differences?
Half Board, All Inclusive and All Inclusive Platinum programs are offered. Drinks aren’t covered under Half Board. All Inclusive and All Inclusive Platinum guests can visit any of our restaurants (central-beach) free of charge.
Are sun loungers and gazebos included in the price?
With half board and all inclusive, the sun loungers are included in the price. With the Al Platinum booking, the Gazzebos are included (without service).
Are the à la carte restaurants extra? How can I make a reservation?
You must reserve your place one day in advance at reception for any of the A La Carte Restaurants, attendance is allowed 1x per week in each and it is included.
Is entry to the water park free for hotel guests? Is there a lifeguard? What age is allowed?
Entry to the water park is free for hotel guests. There is always a lifeguard on site from 10:00 a.m. to 6:00 p.m. (daily opening hours). There is no age limit for access.
Are there beach towels? How much do they cost?
Beach towels are available for a deposit of 10.00 euros (cash only). You can exchange these every day at reception.
Are there bus stops nearby?
Yes. 200 meters west of the hotel. There is also a stop right outside the hotel for a roller coaster that runs to the most important attractions.
Can I rent a car at the hotel? Is there parking? How much does it cost?
Yes, it is possible to rent a car. The car will be brought to our hotel. We offer free parking within the hotel to our staying customers in a supervised and guarded area.
What activities can I do outside the hotel?
Activities outside the hotel include: horseback riding, snorkeling, boat rentals and water sports through third-party providers.
What dietary options are available?
When you arrive, the Guest Relations staff will ask you about any allergies you may have. If you are allergic to a particular food, we will provide you with a statement.
How does the Activity Pool differ from the Relax Pool?
In the Activity Pool, employees from the animation department entertain you with music and various activities in the water. Meanwhile, in the Relax Pool, the animation department is not active.
In which languages is the animation?
The animation department staff speaks English, German and Greek.
Can I have a baby cot in the room? What do I need to do when I book a room to get one?
If you ask your travel agent or our hotel reception, you can get a baby cot in your room. Of course, at no cost.
Do I need to make a reservation to have a sunbed by the pool or on the beach?
You do not need to make a reservation for the hotel’s sun loungers, either those by the pool area or those down on the beach.
What is free in the spa area and what is for a fee?
The following services are available in the spa area for a fee: the whirlpool and the massage. Use of the fitness room, sauna, relaxation pool and steam bath is free.
Can I book a taxi from the airport? How much does it cost? Is there a minivan for more people?
You can book a taxi from the airport to our hotel. The cost varies depending on the number of people and the final destination. We need the flight number and your passport.
Are external customers allowed to enter the hotel?
Access to external customers is allowed in certain areas. These are the beach (restaurants, bars, sunbeds and the Gazebo) and the water park.
Is there a stroller for babies? How much does it cost?
Yes, you can get a stroller after asking at reception. The cost is 5.00 euros per day.
Can I have a private surprise birthday dinner or a marriage proposal?
For birthdays, the hotel offers to decorate the table for breakfast or dinner and provide a free cake. A private dinner (at an additional charge) can be planned on the beach.
Is an early check-in or a late check-out possible?
We are happy to offer you a late check-out, subject to availability, for a fee of 10.00 euros per additional hour in the room. Regular check-out is at 11.00 a.m.
Are all facilities open at the beginning and end of the season?
All our hotel facilities are open and accessible throughout the season. This of course always depends on the weather conditions.
Is there food available for someone arriving late at night?
For hotel guests arriving late in the evening, we offer a late buffet (continental buffet) with a large selection of small snacks, from 10:30 p.m. to midnight.
Are your pools heated?
The pool areas of both hotels are not heated.
Are pets allowed?
Pets are not allowed in either of our hotels.
If I arrive late at the hotel, will there be someone at the reception?
No matter what time you arrive at our hotel, there will always be a member of staff at reception to welcome and greet you. The reception is open 24 hours a day.
Do you also offer water in the room for half-board guests?
Our guests who have booked half board receive two large bottles of water in their room free of charge.
Is there a groom / luggage portier service?
Yes, your luggage will be ported to/from your room by a staff member at any time.
Does the Hotel offer Room Service?
Yes, our guests can be attended in the room (drinks & snacks) upon request and at an extra charge.
Is there the option of Take Away Food?
Yes, always upon prior notice, our guests can choose to have a Lunch Basket / Early Breakfast (early departure, excursions, etc.) to take away.